With over 40 years of experience in designing and delivering award winning CX management solutions for our Clients, NTT leverages our secure, PCI and CISD certified global delivery centres, and our network of home-based agents to deliver highly scalable Contact Center operations for key Clients in the Financial Services, Retail, eCommerce, Telecommunications, Government, and Health Services Verticals.
Our deeply experienced and talented support teams bring a strong mix of operational and vertical market experience to all our client engagements. We recruit from the industries we serve, with a view to providing specific industry sector and best practices knowledge required to differentiate and grow your business in your respective market.
Our core areas of specialization include:
Customer Support Services
- Cloud Based Technology and Platform Solutions
- Business Insights and Analytics
- Customer Experience (CX)
- Sales
- Technical Support / Product Support
- Loyalty and Retention
- Early Stage Collections (First Party)
CUSTOMER SUPPORT CHANNELS
- Voice
- Chat
- SMS
- Social Media
With ever increasing cultural and language diversity across markets, we service customers in multiple languages including English, French, Spanish, Cantonese, and Mandarin.