Our ability to help customers maneuver from “business case” to optimized execution provides the peace of mind you expect. You’ll find trusted partners and strategic thought-leaders with deep understanding of your business.
We have built a point of service differentiation around our talent; From our most senior leaders throughout all levels of our organization, we recruit from the industries we serve to ensure we know how to make a difference for you.
Darren was appointed as Chief Operating Officer at Merchants in April 2018. His dynamic mix of strategic consulting expertise and operational understanding comes off the back of 20 years’ customer management experience across a broad range of industries, as well as customer management and strategic consulting experience in the UK, Middle East, US and Africa.
Vice President, Contact Centre Operations
Eddy has over 20 years senior leadership experience in the Contact Centre industry within Financial Services, Credit Card, Risk Control, Retail/eCommerce, and Sales and Service.
Eddy’s experience includes previous roles at Chase Card Services and MBNA Canada Bank in which he has led large operational teams specializing in Contact Centre Operations. Eddy has a reputation of leading highly motivated teams with a proven track record of success. He holds a Bachelor of Arts degree in Political Science from Concordia University.
SVP Global Sales
Michael has enjoyed a successful 20 year sales career by leveraging the valuable experience gained in diverse client facing roles of increasing responsibility with leading Telecom, Human Resources, Media, Technology, and BPO Organizations. Michael continues to earn the trust and respect of his clients by working tirelessly to understand both organizational and industry sector challenges and mapping those challenges to unique and sustainable customer management solutions that address real client and consumer business challenges.
Vice President, Enterprise Planning and Support
Marc has over 15 years of experience in the financial services industry, with specialization in contact centre, operational effectiveness and process improvement development.
Marc’s experience includes roles at SunLife Financial and Bank of America where his passion for analytics and disruptive change enabled numerous strategic improvements in contact centre capacity planning, claims operations, and workforce optimization functional areas. He holds a Bachelor of Social Science focused in Economics and Geography from University of Ottawa / Université d’Ottawa.
Chief Legal Officer
Jit is an experienced Corporate Lawyer with over 11 years of experience; private practice and in-house in corporate/commercial, IT, securities and mergers and acquisitions
Jit ably provides advice on controlling risks for the organization in balance with the need for efficient process.
Munish has over 20 years of business development and relationship management experience within the BPO and Services industry. His partnership approach has resulted in many trusted client relationships, business growth, and customer loyalty across various industry verticals.
VP Credit Card & Back Office Operations
Leslie has over 20 years’ experience in the payments industry supporting consumers, businesses and financial institutions. Her breadth of experience includes merchant payments & processing, retail payment products and loyalty & reward.
Throughout her career she has held increasingly senior roles at Bank of Montreal, CUETS, Maritz Canada and TD Bank. Her background includes successfully managing large complex customer relationships and building sales support teams as well as leading corporate relationship management and product management teams. She is an established leader with a strong focus on the customer experience and driving results.
Leslie holds a Bachelor of Arts degree from the University of Toronto.